Shipping policy


📦 Shipping Policy — PocketVoltPro

 


Welcome to PocketVoltPro. We aim to deliver your portable power solutions quickly, safely, and reliably.

Please read our shipping policy to understand how your order will be processed and delivered.





🌍 Shipping Destinations



We currently ship to:


  • United States
  • Canada
  • United Kingdom
  • Australia
  • Europe (selected countries)
  • Worldwide (depending on carrier availability)



If your country is not listed at checkout, please contact us at hello.pocketvoltpro@gmail.com.





🚚 Processing Time



  • Orders are processed within 1–2 business days.
  • Orders placed after 5 PM will be processed the next business day.
  • During high-demand periods, processing may take an additional 1–2 days.






📦 Shipping Time



Estimated delivery times:


  • USA: 5–10 business days
  • Canada: 7–12 business days
  • UK & Europe: 6–12 business days
  • Australia: 7–14 business days
  • Other Countries: 10–20 business days



Delivery times may vary based on customs, weather conditions, or carrier delays.





💲 Shipping Fees



Shipping fees are calculated at checkout based on:


  • Shipping destination
  • Package weight
  • Shipping option selected



We also offer:


  • Free shipping on orders above [set amount]
  • Express shipping (additional cost)






📦 Order Tracking



Once your order is shipped:


  • You will receive a shipping confirmation email with a tracking number.
  • Tracking updates may take 24–48 hours to appear.






❗ Customs, Duties & Taxes



International orders may be subject to:


  • Customs fees
  • Import duties
  • VAT/GST



These charges are not included in our prices and must be paid by the customer.





📬 Wrong Address Disclaimer



Please make sure your shipping address is correct.

If you entered an incorrect address:


  • Contact us within 12 hours at hello.pocketvoltpro@gmail.com.
  • If the order has already shipped, we cannot change the address.






📦 Lost or Delayed Packages



If your package is delayed:


  • Check the tracking link first
  • Then contact the carrier
  • If unresolved, email us and we will assist



Packages marked “Delivered” by the carrier are non-refundable.





↩️ Returns Due to Failed Delivery



If a package is returned due to:


  • Wrong address
  • Customer not available
  • Unpaid customs fees



We can reship the order (reshipping fee applies).





📧 Contact Us



For any shipping questions, email us:


hello.pocketvoltpro@gmail.com


We’re here to help!




If you’d like, I can also prepare:


✅ Refund Policy

✅ Privacy Policy

✅ Terms of Service

✅ Warranty Policy

✅ FAQ page for your store